Store Policies

October 1, 2013 admin

Retail Stores: Store Policy

Memphis Pool is so confident in our supplies and services, that we offer the following warranties on your past, present, or future purchases. We fully honor all manufacturer's warranties; however, some items require validation by the manufacturer before credit can be approved. Warranties on inflatables, toys, and floats are limited to 7 days of the purchase, due to the nature of the use of these products. We sell only first-quality items but cannot assume any warranties on products easily damaged or misused.

Special Orders

We require full payment in advance on any special orders that are not stocked items and that are shipped specifically to the customer. Special orders are not returnable except for warranty purposes.

Returns

Memphis Pool offers returns at our retail stores. Per our policy, the original receipt must accompany the returned item and merchandise must be in its original package and in resalable condition. Merchandise returned after three months will receive a store credit equal to the dollar amount of the returned goods. Goods returned after three months will receive a store credit less than a 20% restocking fee. Cash payouts are limited to $50. If the returned item was originally purchased with a check, a ten-day check-clearing period is required for refunding the payment.